FAQ

General Info Questions Concerns

Frequently Asked Questions

Welcome to our FAQ page, where we address common queries to ensure you have all the information you need. Whether you’re curious about our services, appointment procedures, or billing details, you’ll find comprehensive answers here. Explore the sections below to navigate through different topics. If you don’t find what you’re looking for, feel free to reach out to our team for personalized assistance. Your journey towards optimal health starts with knowledge, and we’re here to guide you every step of the way.

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Is the doctor board certified?

Yes, the Doctor is board certified in Family Medicine.

What services does the medical practice offer?

Our practice offers a wide range of medical services, including preventive care, disease diagnosis, ongoing care for common illnesses, caring for chronic conditions like diabetes and arthritis, annual checkups, screening for common age-related conditions, weight loss programs, dermatology treatments, hormone replacement therapy, vitamin infusions, erectile dysfunction treatments, immigration exam, and vaccines.

What should I expect during my first visit?

During your first visit, you will meet with one of our healthcare providers who will review your medical history, discuss any current health concerns, and perform a physical examination if necessary. This visit is also an opportunity for you to ask any questions you may have about your health or our services.

Are the weight loss programs safe?

Yes, our weight loss programs are safe and supervised by qualified healthcare professionals. We tailor our programs to each individual’s needs and closely monitor progress to ensure safety and effectiveness.

For more info you can check our WEIGHT LOSS page.

What safety measures are in place at the medical practice?

We have implemented various safety measures to ensure the well-being of our patients and staff, including enhanced cleaning protocols, mandatory mask-wearing, social distancing in waiting areas, and telemedicine options for certain appointments. Additionally, all staff members adhere to strict hygiene practices and undergo regular health screenings.

Are telemedicine appointments available?

Yes, we offer telemedicine appointments for certain types of visits, such as follow-up consultations, medication management, and minor health concerns. Telemedicine appointments allow you to consult with your healthcare provider remotely using video conferencing technology. Please contact our office to determine if your appointment is suitable for telemedicine.

What payment options are accepted at the medical practice?

We accept various payment methods, including cash, credit cards, and debit cards. We also work with most major insurance providers to facilitate direct billing. If you have questions about insurance coverage or payment arrangements, our billing department is available to assist you. Call us anytime to (954) 852-5485 and we will be happy to address any concerns or questions.

Group Practice VS Individual Doctor?

As a solo practitioner’s office, we prioritize personalized care, ensuring that you receive attentive and dedicated service. You can trust that you will always be seen by the doctor during your visit.

Does the hospital where the doctor admits patients matter?

Understanding the hospitals where the doctor admits patients is crucial. Dr. Penalver admits patients to hospitals within the Memorial Healthcare System in Broward County, including Memorial Regional Hospital, Memorial Hospital West, Memorial Hospital Pembroke, and Memorial Hospital Miramar. If hospital admission is necessary, Dr. Penalver will continue to oversee your care as your attending physician.

Will language be an obstacle to communication?

English and Spanish are our main languages, but if needed, we will use an interpreter
service for other languages.

How do I schedule an appointment?

Scheduling an appointment is easy. You can call our office directly (954) 852-5485, or you can use our online appointment booking system on our website or with THIS LINK.

How can I prepare for my upcoming appointment?

To ensure a productive and efficient visit, we recommend that you arrive on time for your appointment and bring any relevant medical records, medications, or previous test results. It may also be helpful to write down any questions or concerns you have beforehand to discuss with your healthcare provider. If you are a new patient, please complete any required paperwork in advance to expedite the check-in process.

What are the benefits of hormone replacement therapy for erectile dysfunction?

Hormone replacement therapy can help improve libido, sexual desire, and overall sexual function in men with erectile dysfunction. It can also address underlying hormonal imbalances that may contribute to the condition.

For more info you can check our ERECTILE DYSFUNCTION page.

How does the low-intensity ultrasound therapy for erectile dysfunction work?

Low-intensity ultrasound therapy works by stimulating the growth of new blood vessels and improving blood flow to the penis, which can help restore erectile function. It is a non-invasive and painless treatment option for erectile dysfunction.

For more info you can check our ERECTILE DYSFUNCTION page.

Can I get vaccinated at the medical practice?

Yes, we offer vaccinations for influenza (flu) and COVID-19 at our practice. Our healthcare providers can discuss vaccination options with you and administer the vaccines as needed.

For more info you can check our VACCINES page.

Are testimonials available for review?

Yes, we have a testimonials page on our website where you can read reviews and feedback from other patients who have received care at our practice. We value patient feedback and use it to continually improve our services.

For more info you can check our TESTIMONIALS page.

Is the age, sex, race, or religion, sexual preference any limitation?

No, there is no limitation at our office, we are very dedicated to our patient no matter what, we just care about out patient’s wellbeing and health. We are also proud to care for the LGBT community.

FAQ